Terms & Conditions

Last updated: 10. Dec 2025

1. General

These Terms & Conditions govern all purchases made through Polarstore (“we”, “us”, “our”).
By placing an order, you agree to these terms.

2. Products

All items are crafted with attention to detail.
Small variations in color, texture, and grain are natural characteristics of handcrafted objects and not considered defects.

3. Pricing & Payment

All prices are shown in [your currency].
Payments are securely processed through supported checkout providers.
Your order is confirmed once payment is completed.

4. Shipping

Orders are processed within [X] business days.
Shipping times vary by destination and carrier.
You will receive tracking information once your order has shipped.

5. Returns & Exchanges

If you are not satisfied with your purchase, you may request a return within 14 days of delivery.
Items must be unused and in original condition.

We do not cover return shipping costs unless the item arrived damaged or incorrect.

To initiate a return, contact: [your email]

6. Damaged Items

If an item arrives damaged, please notify us within 48 hours with photos of the packaging and product.
We will arrange a replacement or refund.

7. Privacy

We only collect information necessary to process your order.
Personal data will never be sold or shared with third parties except for payment and shipping providers.

8. Contact

For questions about your order or these terms, reach out anytime at: